Privacy Policy

Last Updated: [October 15, 2025]

1. Introduction

Fiyrr Technology, formerly KLS Communications, operates the QA/QC Web Portal (the "Service"). We are committed to protecting the privacy of our Users. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Data Provided by You (Registration Data)

We collect the following personal data necessary for account creation and management:

• Identifiers: Full Name, Email Address, Mobile Number.
• Professional Information: Company ID, User Type (Client, Contractor, Engineer, etc.).
• Security Data: Encrypted Password (or plain text, if currently applicable, with a note of upcoming encryption).

2.2 Project and QA/QC Data

We process data that you or your Company upload while using the Service. This data is essential for the function of the portal and includes:

• Inspection reports, photos, documents, and geo-location data (if provided).
• Punch list items, status updates, and completion dates.
• Communication logs related to specific projects.

Note: This Project Data is owned by your Company, and Fiyrr acts as the data processor for this information.

2.3 Usage and Tracking Data

We automatically collect data on how the Service is accessed and used ("Usage Data") to improve performance and security. This includes:

• IP address, browser type, operating system.
• Pages visited, time spent on those pages, and other diagnostic data.
• Login and logout times.

3. Use of Data and Legal Basis

We use the collected data for the following purposes, based on the corresponding legal grounds:

• **To Provide and Maintain the Service:** (Contractual Necessity) - To manage your account, facilitate project collaboration, and ensure portal functionality.
• **For Security and Fraud Prevention:** (Legitimate Interest) - To detect, prevent, and address technical issues or illegal activities.
• **To Improve the Service:** (Legitimate Interest/Consent) - To monitor usage, analyze trends, and develop new features.
• **To Comply with Legal Obligations:** (Legal Obligation) - To meet reporting, audit, or legal process requirements.

4. Disclosure of Data

We may share your data in the following situations:

• **With Your Company and Project Participants:** Your name, user type, and Project Data are visible to other authorized members within your company and related project teams to enable collaboration.
• **With Service Providers:** We may use third-party companies and individuals (e.g., hosting providers, analytics) to facilitate our Service. These parties are obligated not to disclose or use your data for any other purpose.
• **For Legal Requirements:** If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• **Business Transfers:** In connection with any merger, sale of company assets, financing, or acquisition.

5. Data Security and Retention

5.1 Data Security

The security of your data is paramount. While we strive to use commercially acceptable means to protect your Personal Data, we remind you that no method of transmission over the Internet or electronic storage is 100% secure.

5.2 Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. This includes retaining data to comply with our legal obligations, resolve disputes, and enforce our legal agreements. Project Data is retained for the duration specified in the service contract with your Company.

6. Your Data Protection Rights

Depending on your location, you have the following rights concerning your Personal Data:

• **The Right to Access:** Request copies of your Personal Data.
• **The Right to Rectification:** Request that we correct any information you believe is inaccurate.
• **The Right to Erasure:** Request that we erase your Personal Data, under certain conditions.
• **The Right to Restrict Processing:** Request that we restrict the processing of your Personal Data, under certain conditions.
• **The Right to Data Portability:** Request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at care@fiyrr.com.

7. Links to Other Sites and Cookies

7.1 Third-Party Links

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

7.2 Cookies

We use Cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are used to maintain your login session and enhance security. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.